41jili Frequently Asked Questions

The minimum age to register and play at 41jili is 21 years old. This is in line with Philippine law governing casino-style online gambling. We conduct age verification during registration and may request supporting documents. Accounts found to belong to players under 21 will be immediately closed and any funds returned.

No. Each player is permitted to hold only one active 41jili account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function on the login page.

Know Your Customer (KYC) verification is required before your first withdrawal. You will need to submit:

• A government-issued photo ID (passport, driver's licence, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within 3 months)

Documents can be uploaded directly through your account dashboard. Verification is typically completed within 24–48 hours.

On the 41jili Login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder. The reset link expires after 30 minutes for security reasons. If you continue to have trouble, contact our support team at [email protected].

41jili supports the most popular payment methods available to Filipino players, including:

• GCash — the most widely used e-wallet in the Philippines
• PayMaya / Maya — fast and convenient digital wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Credit card deposits and cryptocurrency are not accepted.

The minimum deposit at 41jili is ₱100 for most payment methods. GCash and Maya deposits are typically credited to your account instantly. Bank transfers may take up to one business day depending on your bank. There are no deposit fees charged by 41jili, though your bank or e-wallet provider may apply their own transaction fees.

GCash and Maya deposits are credited instantly in most cases. Debit card deposits are typically processed within a few minutes. Bank transfers can take between 1–24 hours depending on the sending bank and time of day. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

To withdraw from 41jili, log in to your account, navigate to the Cashier section, and select "Withdraw". Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 41jili are as follows:

• GCash / Maya: Within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank

Withdrawals are reviewed by our finance team before processing. Most requests are approved within 24 hours. Larger withdrawals may require additional verification.

Yes. The minimum withdrawal amount at 41jili is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in instalments. 41jili does not charge withdrawal fees, but your bank or e-wallet provider may apply their own charges.

41jili offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements before withdrawal. Please read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (deposits and winnings from real-money play) can be withdrawn at any time subject to standard withdrawal processing.

41jili offers a wide variety of games designed for Filipino players, including:

• Slots — hundreds of titles including classic reels, video slots, and Megaways games with thousands of ways to win
• Bingo — fast-paced online bingo rooms popular with players from Manila to Davao
• Fishing Games — action-packed Cannon Fishing and other shooting-style arcade games
• Casino Games — table games, live dealer options, and more at 41jili Casino

New games are added regularly, so there is always something fresh to try.

Yes. All games on the 41jili platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are regularly audited by independent testing laboratories. The Return to Player (RTP) percentage for each game is displayed in the game information panel so you always know what to expect.

Absolutely. The 41jili platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply visit 41jili.vip in your mobile browser for the full experience.

Yes. 41jili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with third parties except as required by law or our licensed regulatory obligations. For full details, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 41jili account. To enable it, go to your Account Settings, select "Security", and follow the instructions to link your mobile number or authenticator app. Once enabled, you will be required to enter a one-time code each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect that someone has accessed your 41jili account without your permission, take the following steps immediately:

• Change your password right away via the login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated

Our security team will investigate and respond within 24 hours. Never share your password or OTP codes with anyone, including people claiming to be 41jili staff.

41jili provides a full suite of responsible gaming tools to help players stay in control:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits — get automatic reminders or logouts after a set play duration
• Cooling-Off Periods — take a break of 24 hours, 7 days, or 30 days
• Self-Exclusion — suspend your account for 3 months, 6 months, 1 year, or permanently
• Reality Check Alerts — periodic pop-ups showing your session time and net balance

Visit our Responsible Gaming page for full details on how to activate these tools.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period. Our team will verify your identity and activate the exclusion within 24 hours. During the exclusion period, you will not be able to log in, deposit, or place bets. Gambling is addictive. Know when to stop. If you need help, please reach out — we are here for you.

If you or someone you know is struggling with problem gambling, support is available in the Philippines through the National Center for Mental Health (NCMH), which operates a 24/7 crisis hotline. PAGCOR also provides responsible gaming resources for Filipino players. You can also contact our support team at [email protected] — all responsible gaming requests are handled with full confidentiality and without judgment. For more information, visit our Responsible Gaming page.

41jili customer support is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat — available directly on the 41jili platform for instant assistance
• Email — send your query to [email protected] and expect a response within 24 hours

For account-specific issues, please have your registered email address and account details ready to help us assist you faster.

41jili primarily operates in English, which is widely spoken across the Philippines — from Makati and Quezon City to Cebu and Davao. Our support team is familiar with Filipino-English communication styles and can assist players from all regions of the country. We aim to make every interaction clear, friendly, and helpful.

If you have a complaint about a game outcome, transaction, or any aspect of the 41jili service, please contact our support team at [email protected] with the subject line "Formal Complaint". Include your account details, a clear description of the issue, and any relevant screenshots or transaction IDs. We aim to acknowledge all complaints within 24 hours and resolve them within 5 business days. For full details on our dispute resolution process, please refer to our Terms & Conditions.